IT Support Specialist · San Jose, California

Hi, I'm Haamed.

I work with people and businesses to solve everyday technology problems and support the systems behind them. Over the years, I've learned that good IT support isn't only about knowing technology — it's also about listening, staying calm, communicating clearly, and understanding what a business actually needs.

A Little About Me

My background combines business and technology. I earned my MBA with a concentration in Management Information Systems and later continued my education through an Applied Data Science program at MIT, where I learned more about data, AI, and how they can support better decision-making.

I started my IT career helping individuals and small businesses with their computers and technology. Today, I work in an MSP environment supporting multiple businesses and their IT needs, from end-user support to Microsoft 365, identity and access, servers, networking, security, and cloud services.

I'm still learning every day, and that's one of the things I enjoy most about working in IT.

How I Work

I enjoy troubleshooting, but I also enjoy working with people. I try to understand the problem from the user's point of view before jumping to a solution.

Sometimes I can solve it myself. Other times, the right answer is working with my team, coordinating with a vendor, or knowing when something should be escalated. I don't think good IT means having every answer yourself — I think it means knowing how to help find the right one.

My goal is simple: be helpful, communicate clearly, and leave things working better than I found them.

Background

IT Support Specialist Caspian IT Group · 2023 – Present
IT Support Technician ClickAway Computer, Phone Repair & IT · 2022 – 2023
Applied Data Science Program Massachusetts Institute of Technology (MIT)
MBA, Management Information Systems Lincoln University · Oakland, California

Get in Touch

Thanks for stopping by.

If you'd like to connect or learn more about my experience, feel free to reach out.